We currently ship to eligible residential and business street addresses within the United States only.

We do not ship to P.O. Boxes, APO/FPO addresses, U.S. territories, or international destinations.

Available shipping options for your delivery address are displayed at checkout. If no shipping option is available, please contact us before placing an order.

For more information, please review our Shipping Policy.

Orders are typically processed within 2–3 business days after the order is placed and payment is successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from shipping transit time. Payment issues or incomplete address information may delay processing.

Once your order ships, we will send a shipping confirmation email with tracking information.

We offer two shipping options:

Standard Shipping

• Cost: Free.
• Processing time: 2–3 business days.
• Estimated transit time: 10–14 business days after shipment.
• Estimated total delivery time: 12–17 business days.

Express Shipping

• Cost: $20.00 USD per order.
• Processing time: 2–3 business days.
• Estimated transit time: 6–8 business days after shipment.
• Estimated total delivery time: 8–11 business days.

Total delivery estimates include processing and transit time. Express Shipping shortens the estimated transit time but does not shorten order processing.

Delivery times are estimates, not guaranteed arrival dates. Carrier disruptions, holidays, severe weather, and high shipping volumes may affect delivery.

Please review our Shipping Policy for full details.

Once your order ships, we will email your tracking information to the address provided at checkout.

You can track your shipment through our Order Tracking Page or the applicable carrier’s official website.

Please allow up to 2–3 business days after shipment for tracking information to appear or update. Tracking updates may not occur every day while a package is in transit.

If tracking remains unavailable after 3 business days from your shipping confirmation, email info@sneakerpawnmiami.com with your order number so we can investigate.

If you need to cancel your order or correct an order detail, email info@sneakerpawnmiami.com as soon as possible with your order number and the requested change.

We will check whether your request can still be accommodated. Changes and cancellations cannot be guaranteed once processing or fulfillment has begun.

If we confirm a cancellation before shipment and payment has already been collected, we will issue a refund to your original payment method within 5 business days of cancellation confirmation. Your bank or payment provider may need additional time to post the funds.

If the order has already shipped, please request an eligible return after delivery according to our Return & Refund Policy.

You have 30 calendar days from delivery to request a return for an eligible item.

For a standard return, items must be unworn, unused, and in the condition received, with their original tags, accessories, inserts, packaging, and shoebox. Shoes may be tried on indoors on a clean surface to check the fit.

To request a return, email info@sneakerpawnmiami.com with your order number, the item you wish to return, and the reason.

Please wait for return authorization before sending your item back. Approved returns must be shipped within 14 calendar days of receiving authorization. Returns are handled by mail.

Gift cards and items clearly marked Final Sale before purchase are excluded from standard returns, subject to the exceptions in our policy. These exclusions do not prevent you from reporting a damaged, defective, or incorrect item.

Please review our Return & Refund Policy for complete conditions and instructions.

For standard returns due to a change of mind, fit preference, or a size incorrectly selected by the customer, the customer pays return shipping.

If we offer a prepaid return label, we will disclose its cost before you agree to use it. The agreed cost will be deducted from your refund. If you arrange and pay for your own return shipping, we will not also deduct a return label fee.

If we confirm that your item arrived damaged, defective, or different from what you ordered—including an incorrect size sent by us—Sneaker Pawn Miami will cover the return shipping cost.

We do not charge restocking fees for eligible returns.

Please contact us before sending an item back or paying for return shipping related to a product issue.

We do not currently process direct exchanges.

If you would like a different size, style, or item, please request a return for the original eligible item and place a separate order for the replacement.

You may place your new order before the original refund is processed, but it is a separate purchase and requires payment.

We cannot reserve stock or guarantee availability while a return is being processed.

Please follow our Return & Refund Policy when returning your original item.

We will inspect your returned item and notify you of the outcome within 5 business days of receiving it.

Once your refund is approved, we will issue it to your original payment method within 5 business days of approval. These are separate processing periods. Your bank or payment provider may need additional time to post the funds.

For standard returns, original paid shipping charges, including Express Shipping fees, are non-refundable. Any prepaid return label cost disclosed and agreed to in advance will be deducted.

Refunds for confirmed damaged, defective, or incorrect items include applicable original shipping charges as explained in our Return & Refund Policy.

If more than 15 business days have passed since refund approval and you have not received it, email info@sneakerpawnmiami.com with your order number.

For help with products, orders, payments, shipping, tracking, returns, or refunds, please contact us:

Email: info@sneakerpawnmiami.com
Phone: +1 786-226-6126
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)

Sneaker Pawn Miami
9256 SW 40th Street
Miami, FL 33135
United States

For questions about an existing purchase, please include your order number and a brief description of your request.

Do not send your complete payment card number, card security code, password, or bank verification code by email.

Returns require prior authorization. Please contact us before mailing or bringing any item to the address above.