This Shipping Policy explains where Sneaker Pawn Miami delivers, how long order processing and shipping may take, applicable shipping charges, and how to get help with a shipment.

1. Shipping Destinations

We currently ship to eligible residential and business street addresses within the United States only.

We do not ship to:

• P.O. Boxes.

• APO/FPO addresses.

• U.S. territories.

• International addresses.

Available shipping options for your delivery address are displayed at checkout. If no shipping option is available, please contact us before placing an order.

2. Order Processing

Orders are typically processed within 2–3 business days after the order is placed and payment is successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing includes preparing your order for shipment. It is separate from the time your package spends in transit.

If a payment issue or incomplete address prevents us from processing your order, we will contact you using the information provided at checkout. Resolving these issues may affect the estimated delivery date.

3. Shipping Methods, Costs, and Estimated Delivery Times

All shipping charges below are in United States Dollars (USD).

Shipping Method	Shipping Cost	Processing Time	Estimated Transit Time	Estimated Total Delivery Time
Standard Shipping	Free	2–3 business days	10–14 business days after shipment	12–17 business days
Express Shipping	$20.00 per order	2–3 business days	6–8 business days after shipment	8–11 business days

Estimated total delivery time includes both processing and transit time. It is measured in business days, not calendar days, and assumes successful payment authorization and complete order information.

Express Shipping reduces the estimated transit time; it does not shorten the 2–3 business day processing period.

You can review the available shipping method, shipping charge, and final order total at checkout before completing your purchase.

Delivery windows are estimates, not guaranteed arrival dates. If you need an item for a specific occasion, please consider the full processing and transit period before ordering.

4. Shipping Confirmation and Tracking

Once your order ships, we will send a shipping confirmation email to the address provided at checkout. This email will include your tracking information.

Please allow up to 2–3 business days after shipment for tracking information to appear or update in the carrier’s system. Tracking updates may not occur every day while a package is moving between facilities.

You can check your shipment through:

• Our Order Tracking Page.

• The applicable carrier’s official tracking website.

If you cannot find your shipping confirmation, check your spam or junk folder.

If tracking remains unavailable after 3 business days from your shipping confirmation, contact info@sneakerpawnmiami.com with your order number so we can investigate.

5. Delivery Address and Order Changes

Please provide a complete and accurate delivery address, including any apartment, suite, or unit number, and review it before completing checkout.

If you notice an error, contact info@sneakerpawnmiami.com as soon as possible with your order number and the requested correction.

We will check whether the address can still be updated. Changes cannot be guaranteed once processing or shipment has begun.

If a package is returned because the address supplied was incorrect or incomplete, we will contact you to discuss the available options. Any proposed reshipping charge will be disclosed for your agreement before another shipment is arranged.

Cancellation requests are handled according to our Return & Refund Policy.

6. Delayed Shipments

Carrier disruptions, severe weather, holidays, and periods of high shipping volume may affect delivery estimates.

If we become aware of a processing delay affecting your order, we will contact you with the available information and next steps.

If your order has not arrived by the end of the estimated delivery window, please email info@sneakerpawnmiami.com with your order number. We will review the shipment status and investigate with the carrier or fulfillment provider as appropriate.

An estimated delivery window does not remove our responsibility to assist with an unresolved shipment.

7. Packages Marked as Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it:

• Check the delivery location and any nearby safe areas.

• Check with household members, your building’s reception, or mailroom, where applicable.

• Review any delivery photo or notice provided by the carrier.

• Contact us promptly with your order number if the package is still missing.

We will review the available delivery information and assist with the investigation. We will explain the findings and available resolution based on the circumstances.

8. Damaged, Incorrect, or Incomplete Deliveries

Please inspect your order after it arrives.

If an item is damaged, incorrect, or missing, email info@sneakerpawnmiami.com with your order number and a description of the issue. Photos of the item, shipping label, and packaging can help us review the situation, when available.

Please retain the packaging and any received items while we investigate.

Returns, replacements, and refunds for these issues are handled according to our Return & Refund Policy. Contact us before shipping anything back so we can provide the appropriate instructions.

9. Shipping Charges and Returns

Original paid shipping charges, including Express Shipping fees, are non-refundable for standard returns due to a change of mind, fit preference, or a size incorrectly selected by the customer.

For confirmed damaged, defective, or incorrect items, applicable original shipping refunds and return shipping arrangements are handled as described in our Return & Refund Policy.

Please review that policy for full return eligibility, shipping responsibilities, and refund details.

10. Contact Us

For questions about processing, shipping, tracking, or delivery, please contact us:

Sneaker Pawn Miami
9256 SW 40th Street
Miami, FL 33135
United States

Email: info@sneakerpawnmiami.com
Phone: +1 786-226-6126
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)

Please include your order number so we can locate your purchase and assist you.