Refund policy

At Sneaker Pawn Miami, we want you to understand your return options before making a purchase. This policy explains return eligibility, how to request a return, shipping responsibilities, and refund processing.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your order is delivered to request a return.

To start a return, email info@sneakerpawnmiami.com within this period.

Once your return is approved, please ship the item back within 14 calendar days of receiving our return authorization. If you need additional time, contact us before that deadline.

2. Return Eligibility

For a standard return, your item must be:

Unworn, unused, and in the same condition in which it was received.
Returned with all original tags, accessories, and inserts.
Returned in its original product packaging and shoebox.
Accompanied by your order number or another valid proof of purchase.

Shoes may be tried on indoors on a clean surface to check the fit.

Items showing signs of outdoor wear, use, alteration, or damage caused after delivery may not qualify for a standard return. Missing original packaging, tags, or accessories may also affect eligibility.

These conditions do not prevent you from reporting an item that arrived damaged, defective, incorrect, or incomplete. Please see Section 5 for those situations.

3. How to Request a Return

Please email info@sneakerpawnmiami.com and include:

Your order number.
The item and size you would like to return.
The reason for your return.
Photos showing the issue, when available, if the item arrived damaged, defective, or incorrect.

Returns must be authorized before being sent back. Once your request is approved, we will provide return instructions and, when applicable, a return shipping label.

Returns are handled by mail. Please do not bring items to the return address without making prior arrangements with us.

Approved returns should be sent to:

Sneaker Pawn Miami
9256 SW 40th Street
Miami, FL 33135
United States

Please place the original shoebox inside a protective shipping carton. Do not attach shipping labels or packing tape directly to the shoebox.

Include your order number inside the package. We recommend using a tracked shipping service and keeping your shipping receipt until the return is resolved.

Returns sent without prior authorization may be delayed while we identify the order and assess eligibility. Sending an item back does not automatically establish eligibility for a refund.

4. Return Shipping Costs

Standard Returns

For returns due to a change of mind, fit preference, or a size incorrectly selected by the customer, the customer is responsible for return shipping costs.

If we offer a prepaid return shipping label, we will disclose its cost before you agree to use it. The agreed label cost will be deducted from your refund.

If you arrange and pay for your own return shipping, we will not also deduct a return label fee.

Damaged, Defective, or Incorrect Items

If we confirm that an item arrived damaged, defective, or different from what you ordered—including a size different from the one on your order—Sneaker Pawn Miami will cover the return shipping cost.

We will provide a prepaid label or agree on another return arrangement with you. Please contact us before paying for return shipping.

No Restocking Fee

We do not charge a restocking fee for eligible returns.

5. Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order after delivery.

If an item arrives damaged or defective, you receive the wrong item or size, or an item or accessory is missing, contact info@sneakerpawnmiami.com as soon as possible.

Please include your order number, a description of the issue, and supporting photos when available. Keep the item and its packaging while we review your request.

We will assess the issue and explain the available resolution. If a replacement is offered, it will be subject to availability and your agreement.

For an approved refund involving a confirmed damaged, defective, or incorrect item:

We will refund the amount paid for the affected item and applicable tax.
We will cover the return shipping cost when a return is required.
We will refund original shipping charges attributable to the affected item.

If the entire order is returned because of a confirmed issue, we will refund the full original shipping charge. For a partial return, any original order-level shipping charge will be allocated proportionally according to the affected item’s share of the merchandise total after discounts.

6. Non-Returnable Items

Gift cards are not eligible for standard return or refund, except where required by applicable law.

Items clearly identified as “Final Sale” on the product page before purchase are not eligible for standard change-of-mind returns. This does not prevent you from reporting an item that arrived damaged, defective, or incorrect.

Unless specifically identified as Final Sale before purchase, discounted items remain eligible for return under this policy.

7. Exchanges

We do not currently process direct exchanges.

If you would like a different size, style, or item, please request a return for the original eligible item and place a separate order for the replacement.

You do not need to wait for your refund to place a new order. However, the new order is a separate purchase and requires payment while the original return is being processed.

We cannot reserve stock or guarantee product availability during the return process.

8. Return Inspection

We will inspect your returned item and notify you of the outcome within 5 business days of receiving it.

If the return does not meet the conditions in this policy, we will explain the reason and discuss the available next steps with you. Any proposed additional shipping charge will be disclosed for your agreement before it is incurred.

Business days are Monday through Friday, excluding U.S. federal holidays.

9. Refunds

Once your refund is approved, we will issue it to your original payment method within 5 business days of approval.

For an eligible standard return:

The refund will reflect the amount actually paid for the returned item after applicable discounts.
Applicable tax paid on the refunded item will also be refunded.
Original paid shipping charges, including expedited or Express Shipping fees, are non-refundable.
Any prepaid return label cost disclosed and agreed to in advance will be deducted.
No restocking fee will be charged.

If your order qualified for free shipping, we will not deduct an outbound shipping charge that you did not originally pay.

Refunds for confirmed damaged, defective, or incorrect items are handled as described in Section 5.

10. When Your Refund Will Appear

After we issue your refund, your bank, credit card company, or payment provider may require additional time to process and post the funds to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, contact info@sneakerpawnmiami.com with your order number so we can check its status.

11. Order Cancellations and Changes

If you need to cancel an order or correct an order detail, contact info@sneakerpawnmiami.com as soon as possible.

We will make reasonable efforts to accommodate your request before processing or shipment. Changes and cancellations cannot be guaranteed once fulfillment has begun.

If we confirm a cancellation before shipment and payment has already been collected, we will issue a refund to the original payment method within 5 business days of cancellation confirmation.

If an order has already shipped, please request a return after delivery according to this policy. Refusing delivery does not replace the return request process.

12. Undelivered Orders

If your order has not arrived, or tracking shows delivery but you cannot locate the package, please contact us with your order number.

We will review the shipment information and investigate with the carrier or fulfillment provider as appropriate. We will explain the findings and available next steps.

You do not need to arrange a physical return for an item you have not received.

13. Contact Us

For questions about returns, refunds, cancellations, or order issues, please contact us: